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Delivery

Delivery in Almaty

Delivery in Almaty is carried out during the period from 01.00 p.m. to 7.00 p.m. Orders placed before 1 p.m. will be delivered the same day. Orders placed after 1 p.m. are delivered the next day except Sunday.

Delivery cost: free within Almaty.

Delivery in Kazakhstan

Delivery in Kazakhstan is carried out by the courier company СДЭК . The package is delivered to the specified address.

After the order is sent, you will receive a tracking code to track the package. The cost of express delivery: 2000 tenge. Delivery time: 4-8 working days.

Delivery is carried out the next day after payment for the order (excluding weekends and holidays). https://cdek.kz/ru/tracking

*For single orders over 20.000 tenge the delivery is free of charge.

Delivery to Russia and neighboring countries

Delivery to Russia and neighboring countries is carried out by the courier company Pony-Express . The package is delivered to the specified address.

After the order is sent, you will receive a tracking code to track the package. The cost of express delivery: 6.000 tenge. Delivery time: 6-14 working days.

Delivery is carried out the next day after payment for the order (excluding weekends and holidays).

Payment

We work on full prepayment basis. You can pay by credit or debit card. We accept VISA and MasterCard plastic cards.

Since luluskinstore.com is registered on the territory of the Republic of Kazakhstan, all payments are converted into tenge, the national currency of the Republic of Kazakhstan.

When using cards issued in other currencies, the issuing bank may charge conversion fees. For more details on this charge, please contact your bank.

Replacement/refund

Within 14 days after receiving your order, you can replace or return the product.

How to make a replacement or refund:

In order to return the goods you should write to shop@lulubeauty.kz. To return the product, you must provide the payment confirmation. Payment for sending back the product is made at the expense of the sender.

Order issues

If there is a delay in delivery, please email shop@lulubeauty.kz

If you've received the wrong product, you can request a replacement or refund.

Details and contact information

Name:

Luluinstor LLP

E-mail: shop@lulubeauty.kz

Details:

Business Identification Number: 191140019618

ForteBank JSC branch in Almaty