Help - LuluSkinStore

Step-by-step algorithm

Checkout

At this stage, you select products from our catalog and add them to the basket. After you have selected the goods you need, you click on the button to place an order and proceed to step 2.

Checkout and payment

At this stage, you write your contact details so that we can deliver your order. After you wrote your contact number and delivery address you fully pay for the goods and delivery. Upon receipt, you do not need to pay for anything.

Getting a track code

In 2-3 days after your payment, a track code will be available in your personal cabinet in My Orders section. To view your track code, you will need to click on your order, exposing its full details. In the upper right corner will be your track code. Also your track code will be sent to your e-mail, specified when placing the order. You can track your order here https://post.kz/ (orders before 09/06/2020) or https://www.cse.ru/

Expecting and tracking the order

You can also track the status of your order in your personal cabinet in My Orders section. For detailed information on the delivery, go to the site for tracking and insert your track number. Tracking website – https://cdek.kz/ru/tracking

Pick up the package, and enjoy it!

After you receive the package, please leave a feedback by mailing us at lulukazakhstan@gmail.com. Your feedback is very important to us :)

Replacement/refund

If you are not satisfied with the quality, or if you have any problems with your order, you can make a replacement or refund within 14 days of receipt. Details on replacement or refund can be read here.